Shipping policy

POLICY UPDATE

To ensure the reduction of fraudulent orders Shipping and Billing Information must match or your order will be cancelled. 

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. 

Please be advised that all orders are shipped with signature required to ensure accurate delivery.

 

We will ship to PO Boxes via USPS. Other carrier options are available and we reserve the right to change carriers at any time.

For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Aw' Chic to import the goods on his behalf. Further, the consignee/buyer agrees Aw' Chic may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

 

 

PROCESSING TIME 

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 10 business days (excluding Saturdays, Sundays, and Holidays) to process. Please note that processing time can be extended on holidays, big sales (especially black-friday please see sale terms below)  and the dates surrounding them.

 

After your payment is authorized and verified, Standard orders can still are subject to processing time once your order is shipped you will receive tracking.

 

If you ordered under a big sale date please allow additional processing time for your order to be shipped. 

 

Pre-Order Items 

Pre order items mean that the item is not yet back in stock but on the way and will be shipped to you once it is back in stock. we offer this so you have an opportunity to buy before it sells out again! Processing time on pre orders generally take 1-6 weeks this excludes shipping time. If you need the item right away pre order is not for you please select an item that is available (any item that does not say pre order is ready to ship).

 

Sales and Holiday processing and shipping

Dates during sales and holdiday times processing can vary for Black Friday please be advised that shipping processing time can take from 1-4 weeks to ship out due to large demand please be advised that this applies to the dates and holidays surrounding it. 

SHIPPING RATES & TIMELINES

The estimated timelines for processing, transit, and final delivery are included here for reference.

 

 

We are currently only offering priority shipping so items are delivered faster Priority shipping generally takes 2-4 days to be received apart from any delays the post office or other carrier may incur. Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order totally dependent on the carrier (USPS) and any delays that they may face that are out of our control as they are a separate company whom we have no control over their delays. International shipping to countries outside of the us take 1-4 weeks to deliver apart from any delays due to customs which we hold no repressibility for. 

 

When your order has been shipped, you will receive an email with tracking information.

 

For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.

 

Your final shipping cost is displayed at the point of checkout.

 

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from AwChic.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

 

We will ship to PO Boxes via USPS.

 

 

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.

 

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

Aw' Chic does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

 

 

OUT OF STOCK ITEMS

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

 

 

RESERVED RIGHTS REGARDING SHIPPING

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our Clients , Aw' Chic reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

 

Additionally, Aw' Chic reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

 

• An irregular or excessive returns history indicative of “wardrobing;”
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
• Potential fraudulent or criminal activity.